[...] * A crucial element, which is taking more and more importance in the last decade, is the practice of co-creating public services and public policies with citizens and companies, which would make public services more tailored to the needs of citizens and would open the black box of the inner working of public administration.
This needs a lot of discussion. Typical co-creation, that directly involves stakeholders, might not be the best case for policy making. Indirect involvement, yes.
Spiros Mouzakitis, 13/09/2019 21:48
Citizen engagement could potentially contribute to policy making in many, various ways. Citizens could assist in pointing out societal issues to policy makers, help them formulate policy measures to tackle them, assist in the implementation of these measures and even evaluate if the policies are actually addressing the problem and not making it worse. Unintentional effects of public policy could also be made more aware due to more citizen-engagement, so it is very valuable to ensure high quality public services and policy. Especially with the increasing role of data, it is still a must that 'r
Gianluca Misuraca, 25/09/2019 17:52
Co-creation is understood in many ways (see work by Osbourne, Löffler, Boviard, ect.), expecially in different contexts (e.g. private sector, public sector). Often it is used interchangeably (see the overview by Voorberg et al). In addition, digital co-creation has different implications than analog co-creation.
Noella Edelmann, 30/09/2019 15:10
It is extremely important to differentiate between co-creation in the public sector and in the private sector or between citizens and businesses.
Noella Edelmann, 30/09/2019 15:16
It is true that if the service is more tailored to the citizens' needs, but the needs of the PA employess must also be part be considered (Åkesson & Edvardsson, 2008 or Ryan, 2012)
Noella Edelmann, 30/09/2019 15:20
Regarding the difference between the private and see Grönroos (2011) and Osborne, Radnor, and Nasi (2012)
Noella Edelmann, 30/09/2019 15:22
